Customer Service Specialist

About the Role

Join our Customer Relations team as a Customer Service Specialist. You will be the first point of contact for our valued tenants and property owners, ensuring exceptional service delivery and resolving inquiries efficiently.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person
• Process lease applications and tenant documentation
• Coordinate maintenance requests and follow-ups
• Manage tenant move-in and move-out processes
• Maintain accurate records in CRM system
• Escalate complex issues to relevant departments
• Conduct customer satisfaction surveys
• Support community events and tenant engagement activities

Requirements

• Bachelor's degree or equivalent experience
• Minimum 2 years in customer service role
• Experience in property management is a plus
• Proficiency in MS Office and CRM systems
• Excellent communication skills in English
• Arabic language skills preferred
• Strong problem-solving abilities

What We Offer